- Standard Delivery process 5 to 10 working days
- Express Delivery process 2 to 5 working days
*Delivery times may vary depending on local customs.
Shipping rates vary depending on the country. We ship from Lebanon to worldwide locations.
If a piece is damaged at delivery the buyer has the right to have it repaired, or receive a new design piece, or cancel the purchase for a full refund of the total cost.
- Delivery delays may occur due to the current Covid-19 Crisis, Our Delivery partner will inform you of any substantial delivery delay and we do not assume any responsibilities.
- If a buyer purchase a piece from a designer located in the same production and storage jurisdiction, the country value-added tax (VAT) is included in the price of the piece.
- If a buyer purchases a piece from a designer located in a different jurisdiction/country, no value-added tax (VAT) will be added to the price, but the buyer will have to pay customs and excise duties as a part of the shipping price
Cancellation and return policy:
- In case a buyer wishes to return a piece, Exil Collective must be notified by mail to info@exilcollective within 2 days of successful delivery, and hand over the design piece to the shipping provider before the right of return expires.
- The cost of return shipments is paid by the buyer. A return label will be issued by DHL, the delivery partner of EXIL, and the price of the product(s) except return shipping costs will be refunded to the buyer within 30 days after we received the design piece.
- We do not accept returns on made-to-order items.
- Customs fees and duties are the customer's responsibility.
- Our couriers do not ship on weekends and public holidays.
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